Support

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Questions that come up

Which column of my export holds the FNSKU?

Noryvela shows every column in your file with three real sample values from your own rows, and pre-selects the one that looks like FNSKUs. Compare the samples against a label you printed, then tap the right one. It remembers your choice for the next import.

Why does it say SKUs and not units?

Fifty units of one product carry fifty identical barcodes, so a camera cannot tell the second of fifty from the same unit scanned twice. Any unit count would be a number nobody could check. Noryvela tracks which SKUs on your plan have been seen, which is true, and which it can tell you.

It warned about two barcodes. What now?

A second barcode close to the FNSKU means the original was probably never covered, which is the mistake that draws unplanned-prep fees. Cover it and rescan the unit, or log the warning and carry on. Rescanning after you cover it clears the finding; logging the warning keeps it in the record with its timestamp.

My CSV will not import.

Noryvela reads comma, tab and semicolon files in UTF-8, UTF-16 and Windows text, including quoted fields and Windows line endings. If it still refuses, open the file in your spreadsheet and export it again as CSV.

Does it work without a signal?

Yes. There is no account and no server. Everything happens on your iPhone, which is the point in a warehouse.

I bought it and moved to a new iPhone.

Open Settings inside the app and tap Restore purchases. It is a one-time purchase tied to your Apple Account.